Bausduoi – Refund and Return Policy

We value your satisfaction and are committed to ensuring you are pleased with your purchase. If you’re not entirely happy, we’re here to assist you with a seamless return or exchange process.

1. Return Eligibility

Return Window: Returns are accepted within 30 days from the delivery date.
Item Condition: Returned items must be unworn, unwashed, and in their original packaging with all tags attached.

2. Return Process

To initiate a return, follow these steps:

Contact Us: Email our customer support team at [email protected] with your order number and the reason for the return.
Restocking Fee: No restocking fees apply.
Return Shipping Costs: We cover all return shipping fees for eligible returns and exchanges.
Return Label: A return label is included in your package to ensure hassle-free returns.

3. Refund Details

Refund Processing: Once we receive and inspect the returned item, we will process a refund to your original payment method within 10 business days.
Approval and Processing: After receiving and inspecting the returned item, we will notify you of the approval status of your refund.
Refund Method: Approved refunds will be processed to your original payment method.

4.Return & Exchange Eligibility

✅ Returns & Exchanges Are Accepted If:
You received the wrong shoes (different model, size, or color from what was ordered).
The shoes are damaged or defective upon delivery.
❌ Returns & Exchanges Are NOT Accepted If:
You ordered the wrong size, color, or style by mistake.
You changed your mind or no longer want the shoes.
The shoes have been worn, used, or show any signs of wear (including creases, dirt, or scuff marks).
The shoes are not in their original condition, including missing original packaging, tags, or accessories.
The damage is caused by improper use, normal wear and tear, or external factors (e.g., water damage, improper cleaning).
Sale, clearance, or promotional items are final sale and not eligible for return or exchange.
How to Exchange: Contact our support team at [email protected] to initiate the exchange process.

5. Damaged or Defective Items

Inspection and Reporting: Please inspect your order upon delivery. If an item is damaged or defective, contact us within 30 days of delivery.
Resolution: We will provide a replacement or issue a full refund at no additional cost.

6. Policy Language

This return policy is available in the official language of the country where your purchase was made.

If you have further questions or need assistance, please contact us at [email protected] We are dedicated to ensuring a smooth and enjoyable shopping experience for all our customers.

For More Information:

Trade Name:Bausduoi

Address: 1093 Broadway, Bayonne, New Jersey 07002, United States

Tel: +1 865-347-9416

Email: [email protected]

Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (GMT)